Return & Refund

Cancel order

Our wish is that our customers can receive their orders as soon as possible.

1. You can cancel your order before your items are delivered; we will refund you all of your paid money.

2. Once your order has been shipped; please contact us for the first time; our customer service will help you solve the problem.

Tip: To ensure the correct items are shipped, we suggest that you read the product description carefully before placing orders. If unsure, you can send us an email to service@humanhair.com.

Return policy

Your 100% satisfaction is the power to motivate us to be perfect for you!

Instructions for Return:

1.All items must be returned in their original condition (unaltered, unworn, undamaged, and with tags attached with the original packaging) as we do not sell refurbished or previously owned products. If you purchased wigs, please make sure the wig is INTACT and the LACE has NOT been cut.

2. All orders should be returned within 2 weeks after you receive your items. We provide a full refund if we detect a manufacturer defect.

3.Once the returned package is received & inspected, your refund will be processed and automatically applied to your original payment account. Buyers are responsible for the return shipping charge.
4.If the buyer returns the goods due to her own reasons( buyer dislike, change hair color or length), the expenses shall be borne by the buyer.

5.Damaged items are ineligible for return.

Dear customer,if you have any question,please fell free to contact us
Email : service@humanhair.com (After-sale Service)

Note: Please contact us before you return the goods, we will tell you the detailed return address.